- Free Worldwide shipping
- Upgraded shipping £20
- Order before 3pm (UK time) for same day dispatch (Mon-Fri)
Shipping & Delivery Estimates
All our UK orders are sent out using Royal Mail 48 delivery services as standard. Internationals orders use Royal Mail Priority as standard.
Customers also have the option of express delivery for quicker servicer. All orders can be "upgraded" at the checkout by selecting "Express Shipping":
Royal Mail Delivery Estimates (excluding bank holidays):
UK 1 – 3 Working Days Monday-Friday
Europe 5 – 9 Working Days Monday-Friday
Rest of the World 7 – 15 Working Days Monday-Friday
Express Delivery Estimates (excluding bank holidays):
The UK - Next Day (Royal Mail Special Delivery)
Europe - 1 - 4 Days (DHL)
USA- 2 - 4 Days (DHL)
Rest of the World - 2 - 6 Days (DHL)
Countries we ship to:
We ship worldwide
Tariffs and duties specific to your country may apply if you live outside of the UK
- These are not included in the shipping charges
- Our international shipping partners will charge custom fees
- Please contact your local customs office for more information
Due to a COVID-19 delivery surcharge imposed by Royal Mail, meaning our shipping costs have increased dramatically, we are currently sending our international orders out using an untracked service. This is to avoid having to increase the prices of our bags. We hope you understand this short-term adjustment.
Exchanges and returns
As usual, items must be returned in their original condition. Please check your order as soon as you receive it. If an item is missing or damaged, please email email@example.com with your order confirmation number as soon as possible.
We hope you love your Aurora London order, however in the event you are not entirely satisfied with your purchase we are happy to provide an exchange or refund. All costs for returning are at your own expense.
Please note that goods that are monogrammed are non-exchangeable and non-refundable, unless faulty.
All items must be returned within 90 days of delivery. Goods must be returned in perfect condition, with their tags and in their original packaging. You are responsible for your item until we receive it, so we recommend that you use a recorded delivery service to return goods.
Exchanged items will only be dispatched once returned goods have undergone a quality check. Exchanges are subject to product availability at the time of return.
The original card or PayPal account used for the purchase will be credited with the cost of the goods. PayPal will inform you that the refund has been made. Depending on the credit/debit card used for the transaction, the refund will be made on the same day.
How to make a return
Please return your bag(s) to:
Holme Chapel Business Park