Delivery Costs

  • Free Worldwide delivery
  • Order before 3pm (UK time) for same day dispatch (Mon-Fri)

Delivery Estimates

All UK orders are sent out using a Royal Mail 2-3 day delivery as standard. International order are sent via Royal Mail tracked service..

Delivery Estimates (excluding bank holidays):

UK - 2-3 Days (Next day delivery is available)
Europe - 5 - 7 Days
USA - 5 - 7 Days
Rest of the World - 5 - 7 Days

Countries we ship to:

We ship worldwide.


Exchanges and returns

As usual, items must be returned in their original condition. Please check your order as soon as you receive it. If an item is missing or damaged, please email customercare@aurora-london.com with your order confirmation number as soon as possible.


We hope you love your Aurora London order, however in the event you are not entirely satisfied with your purchase we are happy to provide an exchange or refund. All costs for returning are at your own expense.


Please note that goods that are monogrammed are non-exchangeable and non-refundable, unless faulty.


All items must be returned within 90 days of delivery. Goods must be returned in perfect condition, with their tags and in their original packaging. You are responsible for your item until we receive it, so we recommend that you use a recorded delivery service to return goods.


Exchanged items will only be dispatched once returned goods have undergone a quality check. Exchanges are subject to product availability at the time of return.


The original card or PayPal account used for the purchase will be credited with the cost of the goods. PayPal will inform you that the refund has been made. Depending on the credit/debit card used for the transaction, the refund will be made on the same day.

How to make a return

Please return your bag(s) to:

Aurora London
Colt House
Holme Chapel Business Park
Cheshire
CW4 8AF