We dispatch all orders the very same day when placed before 1:00pm Monday-Friday. Please note: We do not ship on weekends or Bank Holidays.

UK

Delivery Method	Price	Delivery Time
FedEx Next Day Delivery	£6.95	1 day
Royal Mail Special Delivery	£9.95	1 day

USA

Delivery Method	Price	Delivery Time
FedEx Express	£10	1 to 3 days

 

EUROPE

VAT is charged at checkout for orders that have a value of less than €150. Orders with a value of more than €150 will be charged VAT on receipt of the product.

Delivery Method	Price	Delivery Time
FedEx Express	£10	1 to 3 days

 

AUSTRALIA / NEW ZEALAND

Delivery Method	Price	Delivery Time
DHL Express	£20	2 to 6 days

 

UNITED ARAB EMIRATES

Delivery Method	Price	Delivery Time
DHL Express	£20	2 to 6 days

REST OF THE WORLD

Delivery Method	Price	Delivery Time
DHL Express	£20	2 to 6 days

 

Exchanges and returns

Items must be returned in their original condition.  Please check your order as soon as you receive it.  If an item is missing or damaged, please email customercare@aurora-london.com with your order confirmation number as soon as possible.

We hope you love your Aurora London order; however, in the event you are not entirely satisfied with your purchase, we are happy to provide an exchange or refund for unused items.  We will cover the cost of all UK returns.  For international returns, the buyer will be responsible for the return shipping cost. To initiate a return please contact us at customercare@aurora-london.com. 

All items must be returned within 30 days of delivery.  Goods must be returned in perfect condition, with their tags attached and in their original packaging.  You are responsible for your item until we receive it, so we recommend that you use a recorded delivery service to return goods.

Exchanged items will only be dispatched once returned goods have undergone a quality check.  Exchanges are subject to product availability at the time of the return.

The original card or PayPal account used for the purchase will be credited with the cost of the goods.  PayPal will inform you that the refund has been made.  Depending on the credit/debit card used for the transaction, the refund will be made on the same day.

How to make a return

Please return your item(s) to:

Aurora London
Colt House
Manor Lane
Holmes Chapel
Cheshire
CW4 8AF